IVR - INTERACTIVE VOICE RESPONSE
What is IVR?
With our sophisticated IVR feature, you no longer have to wait in the long queues, before talking to an operator. Let us explain how it works:
Ring the taxi base, as per usual on:
RING OUR LINE:
Choose your pick-up location
*After ringing us, you will hear the automatic voice response, with the keypad on your phone, choose your pickup location.
FINALIZE TAXI BOOKING
After selecting the pickup location, press 1 to notify us that you want the taxi ASAP. If not you can specify what time you want it to arrive, using the keypad.
One of the many advantages of IVR its that it allows you to call-back to track the whereabouts of your taxi. The IVR system pin-points the location of the taxi, through GPS it then relays that information back to you, it can also give an ETA. In the case where, your taxi driver can't find you, you can ring us back and IVR will advise you to to re-book again.
*PLEASE NOTE: This feature will only work for previous customers of Venture Taxis, as it requires pick-up history in order for it to work.